Privacy, Cookies & Data
This Policy was last modified on 06 March, 2022.
Olentium (“us”, “we”, or “our”) operates https://olentium.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information (data) we receive from users of the Site.
Olentium is the ‘Data Controller’ in relation to any personal data you provide us in using this site. We use a third-party mail service provider, who is by definition the ‘Data Processor’ or Data Service provider.
This data protection and privacy policy sets out how Olentium uses and protects any information that you give Olentium when you use this website.
Olentium is committed to ensuring that your privacy is protected. Should we ask you to provide certain information when using this site by which you can be identified, then you can be assured that it will only be used in accordance with this data protection and privacy statement.
Olentium regularly reviews this policy to ensure it remains within current regulatory guidelines and therefore the information on this page may change over time. You should check this page from time to time to ensure that you are happy with any changes.
Visitors to our website
When someone visits https://olentium.com, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way which does not identify anyone. We do not make, nor allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect information that can identify site users personally, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
What we collect
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number (“Personal Information”).
We may collect the following information:
- Name and payment details
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
How we collect your data
Your identifiable information held by us will have been gathered as information already in the public domain and classed as ‘open source’, or provided by you as a result of an enquiry through our website, a direct purchase on our online shop, directly by email, social media message, telephone or by you having provided your details at an event, networking event or chance meeting.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To process your order and obtain payment (via Woo Commerce, Stripe & Paypal)
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
Legitimate interests
Olentium has a number of lawful reasons that we can use (or ‘process’) your personal information. One of the lawful reasons is called ‘legitimate interests’. This means that we can process your personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests.
An example of these legitimate interests is the following:
If you subscribed to our enewsletter for updates of our brand, business, products and news, it could be considered legitimate interest to email you periodically about offers on our products. We are selling goods on this site, so if you should give us your personal data in order for us to sell and ship goods to you, it could be considered legitimate interest that you are amenable to being contacted about other related products on our site.
Security: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
E-newsletter
We use a third party provider, Flodesk, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies. For more information, please see Flodesk’s GDPR compliance articles.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. You can review our cookies via the cookie consent banner which pops up on the footer of the site when you enter the site, and you can agree or not to their use during your site visit. Accepting cookies means cookie files are added. Cookies do many things such as help analyse web traffic via Google Analytics. Cookies can enable web applications to tailor their operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Below is our full Cookie Policy:
Cookies In Use on This Site
Cookies and how they Benefit You
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can.
Cookies are small text files that are placed on your computer or mobile phone when you browse websites
Our cookies help us:
- Make our website work as you’d expect – ie. remembering your cart on returning to the site if you are a logged in user; or enabling Paypal to work when you checkout
- Improve the speed/security of the site
- Allow you to share pages with social networks like Facebook
- Continuously improve our website for you
- Make our marketing more efficient. We use Facebook pixel to interface and synch our webstore with our Facebook store. And in future, to potentially serve up relevant ads in Instagram and Facebook if you have visited our site
We do not use cookies to:
- Collect any personally identifiable information (without your express permission)
- Collect any sensitive information (without your express permission)
- Pass personal data to advertising networks
- Pass personally identifiable data to third parties
- Pay sales commissions
You can learn more about all the cookies we use below:
Granting us permission to use cookies
If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.
More about our Cookies
Website Function Cookies
Our own cookies
We use cookies to make our website work including:
- Allowing you to add comments to our site
There is no way to prevent these cookies being set other than to not use our site.
Social Website Cookies
So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.
Cookies are set by:
The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.
Anonymous Visitor Statistics Cookies
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.
We use: Google Analytics.
Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites
It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Olentium has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services and they are consequently not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@olentium.com.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Right of removal
At any time, you have the right to request removal of your data from our records. If making a request for your data to be removed, you should do so by email stating which piece(s) of data you wish to be removed (you do not have to say why).
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://olentium.com.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
Feel free also to contact the Office of the Information & Data Protection Commission, Malta, for queries on the policies outlined above.
