Visitors to our websiteWhen someone visits https://olentium.com, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way which does not identify anyone. We do not make, nor allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect information that can identify site users personally, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
What we collectWhile using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number (“Personal Information”). We may collect the following information:
- Name and payment details
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
How we collect your dataYour identifiable information held by us will have been gathered as information already in the public domain and classed as ‘open source’, or provided by you as a result of an enquiry through our website, a direct purchase on our online shop, directly by email, social media message, telephone or by you having provided your details at an event, networking event or chance meeting.
What we do with the information we gatherWe require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To process your order and obtain payment (via Woo Commerce, Stripe & Paypal)
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
Legitimate interestsOlentium has a number of lawful reasons that we can use (or ‘process’) your personal information. One of the lawful reasons is called ‘legitimate interests’. This means that we can process your personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests. An example of these legitimate interests is the following: If you subscribed to our enewsletter for updates of our brand, business, products and news, it could be considered legitimate interest to email you periodically about offers on our products. We are selling goods on this site, so if you should give us your personal data in order for us to sell and ship goods to you, it could be considered legitimate interest that you are amenable to being contacted about other related products on our site. Security: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
E-newsletterWe use a third party provider, Flodesk, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies. For more information, please see Flodesk’s GDPR compliance articles.
Cookies In Use on This Site
- Make our website work as you'd expect - ie. remembering your cart on returning to the site if you are a logged in user; or enabling Paypal to work when you checkout
- Improve the speed/security of the site
- Allow you to share pages with social networks like Facebook
- Continuously improve our website for you
- Make our marketing more efficient. We use Facebook pixel to interface and synch our webstore with our Facebook store. And in future, to potentially serve up relevant ads in Instagram and Facebook if you have visited our site
- Collect any personally identifiable information (without your express permission)
- Collect any sensitive information (without your express permission)
- Pass personal data to advertising networks
- Pass personally identifiable data to third parties
- Pay sales commissions
More about our Cookies
Website Function Cookies
- Allowing you to add comments to our site